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Service Design and Delivery / edited by Mairi Macintyre, Glenn Parry, Jannis Angelis
(Service Science: Research and Innovations in the Service Economy. ISSN:18654924)
| データ種別 | 電子ブック |
|---|---|
| 著者標目 | Macintyre, Mairi editor Parry, Glenn editor Angelis, Jannis editor SpringerLink (Online service) |
| 出版者 | (Boston, MA : Springer US) |
| 出版年 | 2011 |
書誌詳細を非表示
| 巻次 | ISBN:9781441983213 |
|---|---|
| 大きさ | XXII, 170 p : online resource |
| 一般注記 | Understanding Services and the Customer Response -- Goods, Products and Services -- The IBM Story -- Rethinking Lean Service -- Transformations Path of the ICI Explosive Business -- Shifting from Production to Service to Experience-based Operations -- Complex Deployed Responsive Service -- A Multi-organisational Approach to Service Delivery -- Through Life Costing -- The Practitioner View -- Are You Being Served? Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery HTTP:URL=http://dx.doi.org/10.1007/978-1-4419-8321-3 |
| 件 名 | LCSH:Computer science LCSH:Management LCSH:Operations research LCSH:Decision making LCSH:Information technology LCSH:Business -- Data processing 全ての件名で検索 LCSH:Management information systems FREE:Computer Science FREE:Management of Computing and Information Systems FREE:Management FREE:Operation Research/Decision Theory FREE:IT in Business |
| 分 類 | LCC:QA76.9.M3 DC23:005.74 |
| 書誌ID | OB00006876 |
| ISBN | 9781441983213 |